privacy policy

We collect personal data when you:

• visit our website,
• a booking via our website or via third-party platforms (e.g. Booking.com, Airbnb) undertake,
• contact us by phone or email,

• use the self check-in machine on site.

Personal data includes, f​or example:

• Name, address, email, telephone number,
• payment information for bookings,
• date of birth (if required),

• Stay information (e.g. check-in and check-out dates).
  

We process your personal data for the following purposes:

• processing and managing your booking,
• Communication with you during your stay,
• processing of payments,
• Provision of self check-in services,

• Improvement of our services and for statistical evaluation.
  

Your data is processed on the basis of the following legal bases:

• performance of a contract (Article 6 (1) (b) GDPR),
• Protection of legitimate interests (Article 6 (1) (f) GDPR),
• Fulfillment of legal obligations (Article 6 (1) (c) GDPR).

Your personal data will only be passed on to third parties if this is necessary to process the contract, e.g.:

• to payment service providers to process payments,
• to booking platforms if you have booked through these platforms,
• to IT service providers who support us in operating the website and the self check-in system.

Your personal data will only be stored for as long as it is necessary to fulfil the stated purposes or as long as we are legally obliged to do so. After the statutory retention periods have expired, the data will be deleted.

You have the right:

• to information about the personal data we process,
• to rectification of incorrect or incomplete data,
• to delete your data, unless there are statutory retention periods to the contrary,
• to restriction of processing,
• to data portability.

If you wish to exercise any of these rights, please contact us at:

E-Mail: [email protected]

We use technical and organizational security measures to protect your personal data from unauthorized access, loss or misuse. Our security measures are continuously improved in line with technological developments.

We reserve the right to amend this privacy policy to adapt it to changes in legal requirements or changes to our services. The most current version is available on our website.

If you have any questions about the collection, processing or use of your personal data or if you would like to assert your rights, please contact us:

Deluxe Zürich Appart & Hotel

Ankerstrasse 115

8004 Zürich

Schweiz

E-Mail: [email protected]